NinjaOne RMM, a higher level RMM
We use NinjaOne as our primary patch compliance software. With NinjaOne, we are able to set different policies based on the Device or VM. …
Overview
What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Recent Reviews
How NinjaOne Differs From Its Competitors
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Popular Features
- Remote monitoring (30)9.494%
- Policy-based automation (32)9.292%
- Patch Management (31)9.292%
- Network device monitoring (30)7.878%
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What is NinjaOne?
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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- No setup fee
For the latest information on pricing, visithttps://www.ninjaone.com/pricing/?utm_s…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is NinjaOne?
The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.
NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.
NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.
With NinjaOne, IT organizations can:
- Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
- Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
- Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
- Increase technician-to-endpoint ratios: Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
- Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.
NinjaOne promises users:
Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.
Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.
Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.
Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.
Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.
NinjaOne Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
- Supported: Activity Monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
NinjaOne Screenshots
NinjaOne Videos
Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo
NinjaOne Integrations
- TeamViewer
- Splashtop Remote Support edition
- Webroot Antivirus + Internet Security Complete (SecureAnywhere)
- Bitdefender GravityZone
- Accelo
- Datto Autotask PSA
- ConnectWise PSA
- CloudBlue PSA
- Promys Enterprise PSA
- SherpaDesk
- IT Glue
- Computicate PSA
- RepairShopr
- N-able Passportal
- Lifecycle Manager by ScalePad
- Slack
- Webroot Endpoint Protection
- HaloPSA
- BrightGauge
- ThreatDown, powered by Malwarebytes
- MSP360 Managed Backup
- ConnectWise ScreenConnect
- PagerDuty
- Arcserve OneXafe
- Arcserve SaaS Backup
- IT Portal
- IT Boost
- OpenDNS
- Narmada
- Hyper V
NinjaOne Competitors
- N-able N-sight RMM
- Datto SIRIS
- Kaseya VSA
- Veeam Data Platform
- Atera
- ConnectWise Automate
- Microsoft Intune
- Syncro
- ManageEngine Endpoint Central
- Pulseway
- Backblaze Business Backup
- CrashPlan
- Action1
- Barracuda RMM
- PDQ Deploy & Inventory
- Dragon RMM (ITarian / Comodo ONE)
- XEOX
- JumpCloud
- Ivanti Endpoint Security
- ConnectWise RMM
- Backupify
- Barracuda Backup
- MSP360 RMM
- ManageEngine Patch Manager Plus
- ManageEngine RMM Central
- Automox
- IT Glue
- Auvik
- PRTG Network Monitor
NinjaOne Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Europe, Oceania |
| Supported Languages | English, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian |
NinjaOne Downloadables
Frequently Asked Questions
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
Reviewers rate Remote monitoring highest, with a score of 9.4.
The most common users of NinjaOne are from Small Businesses (1-50 employees).
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Reviews and Ratings
(93)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
We are a Managed Service Provider and as such, we have many different clients in many different verticals with computer systems that we manage for them. NinjaOne allows us to leverage remote access tools, scheduled tasks, automations, alerting, patching, and anti-virus within one seamless portal. My engineers are able to save valuable time and not spend forever trying to connect to a client's system.
- Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
- Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
- OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
- Support: NinjaOne support is always very prompt and helpful.
- Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
- Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.
- Reporting: has been a bit lackluster in the past but they just rolled out a new reporting module so it may have improved.
- Dark Mode: this has been one of the most requested features on the roadmap. It needs to happen. Soon.
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- NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts.
- NinjaOne helps my techs be more efficient and productive. Saving time and money.
Automation, automation, automation. NinjaOne allows my engineers to schedule automations based on policies. Computer hard drive filling up, autorun disk cleanup, DHCP out IPs, send a ticket to our ticketing system, end-users keep declining the patch reboot notices, auto reboot on schedule. We haven't even scratched the surface of what NinjaOne can do and already we have saved so much time and money.
NinjaOne allows us to easily run reports that show us patch levels, AV status, software versions, etc. This makes it very easy for technicians to stay on top of keeping our clients current and safe from threats.
We have automated disk cleanups when storage is low, auto-patching, auto AV scans, software installs, etc. We have written custom scripts that are easily scheduled and deployed leveraging NinjaOne. We are able to create groups and deploy scheduled automations easily and quickly.
NinjaOne feels like it is way beyond its competitors. Their UI is fantastic, with the exception of no Dark Mode. It is very responsive and easy to navigate. Also, NinjaOne bills monthly with no contract commitment. This makes it much more accessible to smaller and medium-sized businesses that might not want to sign a 3-5-year contract.
September 24, 2021
NinjaRMM is my favorite RMM Platform that I have ever used. Look no further for the perfect RMM Platform.
We utilize NinjaRMM for both our internal systems and for all of our customers. We are a Managed Service Provider and have a large and varying customer base. NinjaRMM helps us easily and quickly manage all of our customers. We are able to quickly remotely connect to do troubleshooting, remediate antivirus threats, patch operating systems, and create policies to help us more efficiently run our business.
- Remote connection to systems
- Patching workstations and servers
- Deploying policies to systems and getting alerts sent to technicians
- Keeping track of systems and installed software
- Support is quick and very efficient
- I would really like the Dark Mode they have been promising on their roadmap for some time
- The ability to have multiple technicians connect to a splashtop session would be nice
- The ability to configure all splashtop settings through the main console would be helpful
- Easily change policies for an entire organization based on the type of system, Windows, Server, Mac, etc.
- Support responds quickly and is very helpful
- Patching is handled well
- Very easy to create and run procedures on systems
- From a personal perspective, NinjaRMM saves the business countless hours that would otherwise be spent manually doing tasks on workstations and servers
- No long contracts make it very easy to get started with NinjaRMM
- Having antivirus and anti-malware built in to the console save technicians time when remediating threats
Prior to switching to NinjaRMM, we ran it side-by-side with Kaseya VSA for about a year. Kaseya VSA does not even compare to NinjaRMM. Kaseya VSA feels very outdated in comparison. NinjaRMM is snappy and works well.
September 15, 2021
NinjaRMM is leader of the pack when it comes to RMM platforms
NinjaRMM is the best RMM platform I have used and I have used multiple. NinjaRMM helps MSPs (Managed Service Providers) to easily and efficiently manage their clients systems within a single pane of glass. Everything from automating tasks, to managing patching, and antivirus remediation is all easily accessible and built-in. No hidden costs or fees or long drawn out contracts.
- Remote monitoring of server sand workstations
- Antivirus updates, scanning, and remediation built in
- Very good automated patching system
- Mobile app blows me away every time I use it
- Very good support team, quick responses every time
- Very transparent roadmap of what is coming and very easy to submit potential upcoming features
- Reporting system is a little underwhelming
- Still waiting for that dark-mode to be implemented, it is on the roadmap
- Splashtop only supports one connection to a system at a time
- Remote connection to servers and workstations
- Automated patching
- Antivirus built-in using Bitdefender
- Very quick response times from support
- The positive ROI on NinjaRMM has been incredibly positive, they are month-to-month pricing with no long contracts
- We have saved many man-hours by leveraging NinjaRMM to automate tasks